Contact Centre Strategies Summit
February 24-25 at the Old Mill Toronto Hotel, Toronto, ON. Hosted by Strategy Institute. Get tickets here.
MAXIMIZE CONTACT CENTRE ROI WITH LIVE CUSTOMER ENGAGEMENT & AI-DRIVEN PERSONALIZATION
As the newest addition to our CX portfolio of events, we are excited to announce that the Contact Centre Strategies Summit is coming to Toronto in spring 2026! It will bring together visionary leaders to redefine the role of the contact centre as a strategic driver of customer loyalty, operational excellence, and digital transformation.
- Transform your contact centre into a revenue-generating CX engine that strengthens brand trust, deepens customer loyalty, and drives long-term growth.
- Empower your agents with full customer visibility to resolve issues faster, personalize interactions, and increase first-contact resolution rates.
- Leverage AI + human insight to innovate at scale, reduce operational costs, and improve satisfaction across every touchpoint.
- Streamline operations and reduce tech silos with integrated communications and intelligent tools that boost team productivity and consistency.
Hear directly from leaders at notable organizations driving contact centre transformation with real-world insights, success stories, and practical strategies you can apply.