Managing in a Digital Economy
KCS is often a bigger change for managers than it is for knowledge workers. This self-paced, online course talks about what’s different when we are leading in a knowledge-centered environment.
KCS is often a bigger change for managers than it is for knowledge workers. This self-paced, online course talks about what’s different when we are leading in a knowledge-centered environment.
KCS v6 Practices is an advanced certification to demonstrate thorough, deep, and broad understanding of Knowledge-Centered Support.
The ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. ITIL 4 Master recognises that you have gained the universal and diverse knowledge developed during your ITIL training and certification journey and have mastered the full suite of the ITIL competencies.
Boost your customer service team to its fullest potential. Join Riley, Klaus' educational expert, to learn about implementing conversation reviews, step-by-step over 12 videos.
Tailored as a guiding compass, this immersive course caters to both seasoned Trust & Safety professionals and those just stepping into the industry, promising unparalleled expertise.
The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?
This interactive, self-paced training introduces the basics and benefits of Knowledge-Centered Support.
ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.
The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
Our two graduate certificates in digital transformation include immersive short-format sprints in emerging technologies, analytics and the leadership skills leaders need to digitally transform their organizations.
Join a small group for a workshop series to learn how to use Generative AI to improve your Data Analysis skills.
This course is for community teams and professionals who are building a distributed events program into their community strategy.
The crash course in creating a community strategy with measurable business outcomes.
This one-day, Trainer-led workshop provides an introduction to the concepts and core principles of Intelligent Swarming.
This online, self-paced course is designed to create an understanding of what Intelligent Swarming is and why it is beneficial to stakeholders.
Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture.
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline.
Join a small group for a beginner's workshop series covering the basics needed to understand and leverage Generative AI.