Professional Helpers
Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost.
Support
A collection of resources related to customer support.
Support Human Jobs
Support Human Jobs: home of Bad Job Bingo-rated jobs. I read bad jobs so you don't have to.
Support Human Roundup
News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly.
The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
Support Driven Jobs Board
Support Driven Jobs Board: Searching for your next Customer Support role? Whether you are just starting your career in Customer Support or looking to take the next step in your career, we're here for you.
The Customer Service Quality Blog
All about customer service quality. Written by cats. Ideas, case studies, and tips for improving the quality of customer service.
Support Leadership and Other Random Thoughts
Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies.
Craig Stoss in CX
Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.
Customers, Etc.
This newsletter is about customers. It's about other things, too, but it's mostly about customers.
The LaunchBrightly Blog
Talking about Screenshots with Customer Support Teams
The Owlery
The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture.
ElevateCX
Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships with CX enthusiasts.
The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand
In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual.
Managing in a Digital Economy
KCS is often a bigger change for managers than it is for knowledge workers. This self-paced, online course talks about what’s different when we are leading in a knowledge-centered environment.
KCS® v6 Practices
KCS v6 Practices is an advanced certification to demonstrate thorough, deep, and broad understanding of Knowledge-Centered Support.
ITIL® 4 Master Designation
The ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. ITIL 4 Master recognises that you have gained the universal and diverse knowledge developed during your ITIL training and certification journey and have mastered the full suite of the ITIL competencies.
Yetto Blog
Writing about building Yetto and the craft of Support.
The Customer Support Chronicles
In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights.
Caffeinated CX
Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state!
Support Driven
The community dedicated to Customer Support as a career.
Digital Transformation Fundamentals
The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?
KCS® v6 Fundamentals
This interactive, self-paced training introduces the basics and benefits of Knowledge-Centered Support.
ITIL® 4 Strategic Leader Certifications
ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.
ITIL® 4 Managing Professional Certifications
The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
The Contact Center Coach
Hosted by contact center veteran, Michael J. Tamer, this podcast covers topics such as building a positive culture, engaging your team, developing strong leadership skills, onboarding and training new hires, and improving your own self-help practices.
Creating Disney Magic
Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
Next in Queue
Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe.
BPO Bullhorn
Curated BPO Content, Without The Bull.
Intelligent Swarming Insights
This one-day, Trainer-led workshop provides an introduction to the concepts and core principles of Intelligent Swarming.
Intelligent Swarming Fundamentals
This online, self-paced course is designed to create an understanding of what Intelligent Swarming is and why it is beneficial to stakeholders.
ITIL® 4 Practice Manager Certifications
Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.
ITIL® 4 Foundation - IT Service Management Certification
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture.
Quality Perks - Call Center & Coffee Chats
Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions.
Support Night School
The purpose of Support Night School podcast was to introduce people to the world of customer support in the tech industry. Our goal was to reach people who have translatable skills (or those who are willing to work to gain those skills) in order to secure stable and fulfilling tech support work.
Quality Conversations with Klaus
Quality Conversations with Klaus features stories of companies and individuals that go the extra mile to create an exceptional customer experience.
Practical AI: The Capacity for Good
A podcast that explores the positive side of artificial intelligence. We speak with thought leaders about the intersection of AI automation, customer support, and customer experience.
Beyond the Queue
Welcome to Beyond the Queue, a biweekly podcast by Stonly that looks at the human side of customer support leadership.
Press 1 For Nick
Press 1 for Nick focuses on humanizing customer service. The podcast highlights the importance of empathy, communication, and genuine connections, providing insights that are key for businesses striving to make their customer service more relatable and effective.
Radically Personal
Radically Personal isn’t just a buzzword— it’s a customer service movement. It puts the customer at the heart of everything a company does. The result? A stronger connection with your customers, increased loyalty, and even branded tattoos!
Experience This!
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more.
Future of Customer Service
The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support.
The Customer Service Revolution
Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share.
Customer Service Academy
Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business.
Conversations with Zendesk
On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.
The Support Automation Show
Welcome to The Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. We host conversations with leaders in customer or employee support who are using technology to answer questions, automate processes, and build innovative solutions to any business challenge.
Decoded by Threado
We talk about how to do great customer/community support at the intersection of AI, unpack unconventional methods to do support and community building.
Customer Support Leaders
Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
The Supportive
The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content.
The Calling
The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world.
First Contact: Stories of the Call Center
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry.
CallTalk™ Radio
CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral.
Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center.
Customer Service Culture
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service.
Awful Service Podcast
Awful Service is a Comedy Podcast that takes a look beyond the Bar Top. If you know someone in Customer Service, you know they have good stories.
Support Heroes by Kaizo
Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests.
Support Insights
We share the "earned secrets" of customer experience leaders. An 'earned secret' is a unique solution to a hard problem, learned by overcoming a challenge that hardly anyone else has.
The Ticket
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Supportive
Introducing Supportive, a podcast brought to you by Assembled and Sarah Hatter of Elevate CX.
Growth Support
Join in to hear about Support Professional's journey through their careers in Support and their insights into the world of Support.