Customer Success Summit Denver
April 1-2 in Denver, CO
For support humans, by support humans.
All things CX, all in one place.
AI Customer Success Summit
Online event on April 8 at 10am ET
Chief Customer Officer Summit Silicon Valley
April 15 in San Jose, CA
CMX Summit 2026
April 30-May 1 in Redwood City, CA
Customer Experience Strategies Summit
May 12-13 in Toronto, ON
Customer Success Summit Amsterdam
May 28-29 in Amsterdam, NL
Trust & Safety Professionals Association Seattle Meetup
February 20 at 4pm PT in Seattle, WA
Marketplace Risk Management Conference 2026
May 12-14 in San Francisco, CA
Marketplace Risk Austin Conference 2026
February 25 in Austin, TX
RightsCon 26
May 5-8 in Lusaka, Zambia
Tackling online harms: prioritising prevention
June 8-10 in Stratford-upon-Avon, UK
Terrorism and Social Media Conference 2026
June 16-18 at Swansea University, UK
TrustCon 2026
July 20-22 in San Francisco, CA.
Write the Docs Portland 2026
May 3-5, 2026 in Portland, OR
Daily List
Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team.
Tech People
At the heart of any success story are the People who made it happen. Diversity, creativity, and innovation, when nurtured in people, can lead to an unbeatable formula. This series of interviews share the experiences of some truly inspirational leaders on their journey to customer success.
Unf*cking Your CX Podcast
Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them.
The Breakdown
This isn’t a blog. It’s the operational engine behind the Experience Performance System—built for CX leaders who are done with dashboards and ready to drive real business outcomes.
Unf*cking Your CX Newsletter
Rebel against the usual CX strategies. Win big with 3 Player Tips, 2 frameworks and 1 question each week.
Marginal Support
Support isn't just a job, it's a mindset.
CX Collective Blog
CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you.
BPO AI Certification
Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support.
The KODIF Blog
Stay ahead of the curve with insights on AI, automation, and customer experience innovation.
My Favourite CX
Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt.
Blog
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Changelog 02.03.26
It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate.
2 min read
Changelog 04.07.25
Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
1 min read
Changelog 04.01.24
Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.
2 min read