Daily List
Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team.
For support humans, by support humans.
All things CX, all in one place.
Tech People
At the heart of any success story are the People who made it happen. Diversity, creativity, and innovation, when nurtured in people, can lead to an unbeatable formula. This series of interviews share the experiences of some truly inspirational leaders on their journey to customer success.
Unf*cking Your CX Podcast
Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them.
The Breakdown
This isn’t a blog. It’s the operational engine behind the Experience Performance System—built for CX leaders who are done with dashboards and ready to drive real business outcomes.
Unf*cking Your CX Newsletter
Rebel against the usual CX strategies. Win big with 3 Player Tips, 2 frameworks and 1 question each week.
Marginal Support
Support isn't just a job, it's a mindset.
CX Collective Blog
CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you.
BPO AI Certification
Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support.
The KODIF Blog
Stay ahead of the curve with insights on AI, automation, and customer experience innovation.
My Favourite CX
Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt.
SunshineCX Blog
CX strategies and support systems that scale with you—bright, bold, and human.
Inside CX
The newsletter written BY customer experience professionals, FOR customer experience professionals.
One CX Podcast
Interviews with B2B SaaS founders and CX leaders sharing real-world tactics to craft better experiences, stronger relationships, and faster growth.
The CX Files
We investigate the world of customer experience with industry leaders who've seen it, done it, and overcome it. Listen to learn (surprising) secrets about advancing the craft of CX.
Happy to Help
Happy to Help is a podcast about all things customer support. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
Customer Success Week 2026
October 5-9 in New York City, NY
AI Forum Sydney
August 25 in Sydney, NSW, AUS
TrustCon 2026
July 20-22 in San Francisco, CA.
Customer Success Festival New York
July 8 at 9am ET in New York City, NY
CX Forum West
June 29-30 in San Francisco, CA
Chief Customer Officer Summit Austin
June 25 at 8am CT in Austin, TX
Customer Success Festival London
June 18 at 8am BST in London, UK
Customer Success Summit Seattle
Customer Success Summit Seattle June 17-18 at Grand Hyatt Seattle, Seattle, WA. Hosted by Customer Success Collective. Get tickets here.
Terrorism and Social Media Conference 2026
June 16-18 at Swansea University, UK
Blog
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Changelog 02.03.26
It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate.
2 min read
Changelog 04.07.25
Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
1 min read
Changelog 04.01.24
Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.
2 min read