The Strategic CS Labs Newsletter
Gain the skills, knowledge, and confidence to succeed in Customer Success & Account Management: 0% theories, 100% actionable insights.
Gain the skills, knowledge, and confidence to succeed in Customer Success & Account Management: 0% theories, 100% actionable insights.
Learn how to align your experience to a role in customer success, stand out in interviews and LAND the job!
Customer Success 101 is a lightning-fast course to empower you with the knowledge you need to know about Customer Success. Understand Customer Success at a high level while also learning the actionable insights on how it's applied in the real world.
Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career.
The Success League is proud to present award-winning podcasts containing customer success book reviews, interviews with game-changing leaders in the field, and constructive advice on how to prepare for and set up customer success technologies.
Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain.
This intensive one-week online live-streamed bootcamp explores the Voice of the Customer (VoC) methodologies. Participants will learn to gather, analyze, and apply customer feedback to enhance product development and customer satisfaction.
Find your dream remote job without the hassle. Remotive is where top talents go to easily access active and fully remote job opportunities from vetted tech companies.
Remote, flexible jobs at companies with a people-first culture.
Join a rocketship and work from anywhere. Remote jobs sourced from across the web.
Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience!
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience.
Collection of Customer Success blog topics to help you strengthen your skills.
Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations.
Gain Grow Retain is a free, open community and job board for Customer Success leaders in B2B SaaS organizations.
The Network is the the world's most trusted private, confidential membership organization for people leading the online community, collaboration, and change management efforts at global organizations.
Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.)
In this self-paced course you will learn about the importance of, and how to, pick the right platform for your community. (Estimate learning time for this course is 19 minutes.)
In this self-paced course you will learn how to leverage different engagement factors for increased and more effective online engagement. (Estimated learning time is 22 minutes.)
In this self-paced course you will learn why and how you should develop a playbook for an online community program. (Estimated learning time for this course is 20 minutes.)
In this self-paced course you will learn about the role of community leadership programs within a community, and the different forms they can take. (Estimated learning time is 24 minutes.)
In this self paced course you will learn about The Community Roundtable’s Community Skills Framework™ to better understand the possible responsibilities of a community manager. (Estimated learning time is 19 minutes.)
In this self paced course you will learn why and how you should develop a community roadmap. (Estimated learning time is 21 minutes.)
In this self-paced course you will learn how to curate the culture of moderation you want, and what documentation you need to support it. (Estimated learning time: 22 minutes.)