Beyond the Basics: AI in GTM
March 3 in San Francisco, CA
For support humans, by support humans.
All things CX, all in one place.
What High-Performing CX Teams Automate (and What They Never Will)
Online event at 3pm ET on March 4
Frameworks, Not Guesswork: Making Better Decisions with AI
Online event at 1pm ET on March 6
Chief Customer Officer Summit New York
March 11 in NYC, NY
From Contribution to Influence - Using Your Strengths to Shape What Comes Next
March 10 in London, UK
Customer Success Summit New York
March 10-11 in NYC, NY
The AI Trust Gap in Support
Online event at 2pm ET on March 12
Community Led Growth MicroConf
March 13 in NYC, NY
A CCO’s view: How Ironclad elevates CX through B2B support
Online event at 12pm ET on March 17
Customer Success Conversation & Connection
March 18 in London, UK
Success Amplified: At The Top
March 25 at 1:30pm EDT in NYC, NY
Customer Success Summit Denver
April 1-2 in Denver, CO
AI Customer Success Summit
Online event on April 8 at 10am ET
Chief Customer Officer Summit Silicon Valley
April 15 in San Jose, CA
CMX Summit 2026
April 30-May 1 in Redwood City, CA
Write the Docs Portland 2026
May 3-5, 2026 in Portland, OR
RightsCon 26
May 5-8 in Lusaka, Zambia
Customer Experience Strategies Summit
May 12-13 in Toronto, ON
Marketplace Risk Management Conference 2026
May 12-14 in San Francisco, CA
Customer Success Summit Amsterdam
May 28-29 in Amsterdam, NL
Tackling online harms: prioritising prevention
June 8-10 in Stratford-upon-Avon, UK
Terrorism and Social Media Conference 2026
June 16-18 at Swansea University, UK
TrustCon 2026
July 20-22 in San Francisco, CA.
Daily List
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Blog
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Changelog 02.03.26
It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate.
2 min read
Changelog 04.07.25
Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
1 min read
Changelog 04.01.24
Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.
2 min read