The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
All about customer service quality. Written by cats. Ideas, case studies, and tips for improving the quality of customer service.
Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies.
Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.
This newsletter is about customers. It's about other things, too, but it's mostly about customers.
Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry.
Talking about Screenshots with Customer Support Teams
The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture.
Writing about building Yetto and the craft of Support.
In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights.
Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile.