SUPPORT HUMAN RESOURCES

Customer Experience

With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience.
Customer Experience

Website: Customer Experience Course, Digital Marketing Institute
Type: Professional Certification
Location: Self-paced, Online
Price: $445 (lump-sum or installments)


Customer Experience Course Overview

With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience.

4 Interactive Modules.

Associate Level Certification.

8 Hours self-paced learning content.

FREE DMI Membership included.

Practical Toolkits and Templates.

Key skills and competencies you will gain
  • Customer Experience
  • Customer Personas
  • CX Basics
  • Agile Thinking
  • Designing for CX
  • Strategic Thinking
  • Metrics and Performance
About the author
Steph Lundberg

Steph Lundberg

Steph is a writer and Support leader/consultant. When she's not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.

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