Customer Success is a Lie: NRR is a Lagging Indicator
May 13 at 12pm ET. Hosted by Customer Success Revenue Frontier. Register here.
About
📅 RSVP NOW | Customer Success Is a Lie: LinkedIn Live Series
🗓 Wednesday, May 13, 2026, | 11 AM CT
📌 Topic: NRR: Lagging Indicator – It Tells You What Happened. Not Why. Not What's Next.
This is the topic that started it ALL.
NRR is treated as the ultimate truth of CS performance the North Star metric that proves your team's value. But here's the uncomfortable reality: by the time NRR reflects a problem, the customer has already decided.
The renewal was won or lost long before the number appeared on your dashboard.
Join me and an incredible panel of CS thought leaders:
Rob Zambito
Alex Turkovic
Lara Baeckers
Thomas Voight
…as we break down what NRR actually tells you, what it doesn't and how to build the forward-looking signals that let you steer outcomes before the quarter closes.
💥 This is part of the ongoing series: Customer Success is a Lie: Why We Should Keep Believing in It - a provocative, myth-busting exploration of why so many CS organizations are measuring the wrong things and leaving revenue on the table.
If your CS strategy lives and dies by NRR, you don't want to miss this.