Subscription: Free
Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team.
If your support team runs on Intercom, you already have the tools to make things better.
The problem? You’re too buried in conversations, workflows, and fire-fighting to actually use them.
What You’ll Get
- A short email each weekday (2 mins to read)
- No hype. Just practical advice that works inside Intercom
- Insights from real projects with SaaS teams using Intercom at scale
- Cut through the noise of 75 page PDFs and daily product updates with filtered steps to take now
Built for support leaders running Intercom. Zero fluff, zero spam. Unsubscribe anytime.
Hi, I’m Conor Pendergrast. I am a customer support specialist with over 15 years of experience. I help customer support leaders stabilise and grow their careers, and build quality customer support on Intercom.
Why should you join my weekdaily email list?
✅ Optimise your Intercom setup
- Learn how others are using Fin, workflows, tasks, and self-service content to scale without burning out.
✅ Lead a smarter team
- Improve team performance with practical tips on delegation, prioritisation, and proactive support.
✅ Free your time
- Apply automation, AI, and smart routing to get out of the inbox and into strategic work.
You’ll love this if you:
- Lead support at a B2B SaaS company
- Use Intercom for customer support
- Want to manage customer conversation volume and lead more proactively
- Are curious (but cautious) about AI, Fin and automation