Daily List
Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team.
Operations
A collection of resources related to operations.
Unf*cking Your CX Podcast
Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them.
The Breakdown
This isn’t a blog. It’s the operational engine behind the Experience Performance System—built for CX leaders who are done with dashboards and ready to drive real business outcomes.
Unf*cking Your CX Newsletter
Rebel against the usual CX strategies. Win big with 3 Player Tips, 2 frameworks and 1 question each week.
CX Collective Blog
CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you.
SunshineCX Blog
CX strategies and support systems that scale with you—bright, bold, and human.
People-First Jobs
Remote, flexible jobs at companies with a people-first culture.
The CX Coach
Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience!
Ticket Volume
Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value.
Support Leadership and Other Random Thoughts
Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies.
Professional Helpers
Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost.
Support Human Jobs
Support Human Jobs: home of Bad Job Bingo-rated jobs. I read bad jobs so you don't have to.
CXOXO: Building a Support Team Your Customers Will Love
CXOXO: Building a Support Team Your Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up.
The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand
In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual.
The Startup Smoothie
Blending together the best customer experience and operations strategies for startups.
Page it to the Limit
Page It to the Limit is a podcast that focuses on what it means to operate software in production.