The AI Trust Gap in Support: Why leaders are still cautious about letting AI represent their brand
March 12 at 2pm ET. Online event hosted by Hiver, feat. Karen Lam (Top Hat), Christian Sokolowski (Rebuy Engine), Sarah Caminiti (SupportNinja), Luke Via (Hiver). Register here.
We surveyed 700+ support leaders globally, and one finding stood out - 9 out of 10 leaders are uncomfortable with AI representing their brand directly in customer-facing interactions.
In this session, we explore where that hesitation comes from, how accountability shifts when AI is involved, and where teams should draw the line between human judgment and automation
Hear from a panel of distinguished CX leaders, who are figuring out how to use AI responsibly in real support operations.