Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them.
Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them.
I’m Zack Hamilton, and I’ve spent years watching CX get sidelined by weak metrics, half-baked strategies, and corporate lip service. This channel exists to change that.
🎙 What You’ll Get Here: ✅ 15-minute fire-packed episodes—no fluff, no wasted time ✅ Brutally honest CX breakdowns—what’s broken, why it’s broken, and how to fix it ✅ Guest experts who bring the heat—no PR-safe answers, just real talk ✅ Actionable strategies—3 player tips in every episode to actually drive change
If you’re sick of CX being treated like a cost center instead of a business driver, you’re in the right place.
🔥 New episodes dropping weekly. Subscribe now, and let’s start making CX what it was meant to be—a powerhouse for real business impact.
Steph is a writer and Support leader/consultant. When she's not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.
