The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program.
Community Program Essentials is designed for community professionals looking to grow their community program management skills and focuses on creating the strategic, operational, and technical elements that enable thriving online communities.
Explore the fundamentals of online community management through this eight-session course. Perfect for those new to online community management, or anyone looking to brush up on the foundations of community.
This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs.
Our community management job board is the #1 place to find relevant community management jobs. Find roles in community operations, community strategy, community program management, and more.
Join CE Weekly to receive updates on industry news, events, articles, and resources that will help you succeed in your role.
After five years of CELab, we are announcing a new way to "find the others" by creating a community dedicated to elevating the state of customer education.
Whether you’re hiring for a customer education role at your company or seeking a job opportunity for yourself, we’ve compiled a list of open customer training and education jobs from across our network.
In this newsletter, I share my learnings through deep dives into the product communities that power them. The goal: to demystify community-led growth and help you grow a business with community.
Here we talk with community experts about their life journeys, how they came to the community world, and see them as persons, not titles!
Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships with CX enthusiasts.
The community dedicated to Customer Support as a career.
Write the Docs is a global community of people who care about documentation.
Your online home for exchanging success strategies with like-minded people, accessing previous and upcoming events, chatting with community partners, and viewing valuable resources that will elevate your game.
Boost your customer service team to its fullest potential. Join Riley, Klaus' educational expert, to learn about implementing conversation reviews, step-by-step over 12 videos.
A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory.
Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
Welcome to Epochal Growth, where we celebrate the incredible people shaping the future of customer experience and leadership. Join us as we celebrate innovators approaching communication and connection in a way that is transformational.
Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value.
All about customer service quality. Written by cats. Ideas, case studies, and tips for improving the quality of customer service.
Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies.
Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry.
Talking about Screenshots with Customer Support Teams
The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content.
