CX Forum East
June 16-17 in New York City, NY
Tackling online harms: prioritising prevention
June 8-10 in Stratford-upon-Avon, UK
CX EMEA Summit
June 8-10 in Amsterdam, NL
Customer Success Summit Amsterdam
May 28-29 in Amsterdam, NL
Forward Deployed (CCO) Summit
May 13 at 11:45am PT in San Mateo, CA
Onboarding & Retention Summit
Online event May 13
Customer Success is a Lie: NRR is a Lagging Indicator
Online event on May 13 at 12pm ET
Marketplace Risk Management Conference 2026
May 12-14 in San Francisco, CA
Customer Experience Strategies Summit
May 12-13 in Toronto, ON
Community Builder Lab: Share Challenges, Spark Ideas, Build Together
May 6 at 6pm ET in New York City, NY
RightsCon 26
May 5-8 in Lusaka, Zambia
Write the Docs Portland 2026
May 3-5, 2026 in Portland, OR
CMX Summit 2026
April 30-May 1 in Redwood City, CA
Community IRL in SF
April 29 at 5:30pm PT in San Francisco, CA
Community as a Catalyst for Growth
Online event on April 29 at 4pm BST
CX Leaders Advance
April 27-29 in Toronto, ON, CAN
Is Your Contact Center Actually Delivering Value?
Online event on April 23 at 3:30pm ET
Customer Success Meetup - New York
April 21 at 5:30pm ET in New York City, NY
Community IRL in LA
April 16 at 5:30pm PT in Santa Monica, CA
Phoenix CX Gathering
April 16 at 5pm MT in Scottsdale, AZ
Shaping Your Story Through Your CV
Online event on April 16 at 4pm BST
Chief Customer Officer Summit Silicon Valley
April 15 in San Jose, CA
The Blueprint for Scaling AI Support
April 14 at 2:30pm CT in Austin, TX
AI Lovable Hackathon: Community Tools Edition
Online event on April 14 at 2pm BST
Blog
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Changelog 02.03.26
It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate.
2 min read
Changelog 04.07.25
Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
1 min read
Changelog 04.01.24
Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.
2 min read