REALLY Know Your Customer
Let Betsy Westhafer and Tony Bodoh be your guides to show you how to close the strategic gap that exists between your company and your customers.
CX Pulse by NICE
Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
Conversations with Zendesk
On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.
In Before the Lock
In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
Knowledge Cast
Knowledge Cast looks into the world of Knowledge Management through interviews with advocates in the industry and people who have implemented knowledge management in their organization.
New Things in Customer Education
Rishabh Bhandari, Founder & CEO at Content Beta, hosts podcasts with thought-leaders and experts of the industry discussing how to strategize, scale and grow with product marketing and customer education.
CELab
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams.
The Support Automation Show
Welcome to The Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. We host conversations with leaders in customer or employee support who are using technology to answer questions, automate processes, and build innovative solutions to any business challenge.
Support Insights
We share the "earned secrets" of customer experience leaders. An 'earned secret' is a unique solution to a hard problem, learned by overcoming a challenge that hardly anyone else has.
Talking Customer Success
Hi, I'm Tom Connery. Talking Customer Success was created to promote the value of customer success within the enterprise and small business.
Creating Customer Success
Welcome to the Creating Customer Success Podcast series, hosted by Daniel Cattini and Alex Truman. In this series, we interview CS leaders to learn how to build and run the best CS teams.
Decoding the Customer
Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe.
Retain: The Customer Retention Podcast
Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers.
Human Duct Tape Show
Hosted by Jeanne Bliss, five time Chief Customer Officer. Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.
The CXChronicles
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world.
The Intuitive Customer
Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth.
The Customer Experience Podcast
The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy.
Navigating the Customer Experience
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience.
Women in Customer Success Podcast
Ever wish you could sit down for a coffee and have a heart-to-heart conversation with some of the most inspiring
The Jasons take on…
The Jasons Take On… is a customer success collaboration that advances the thinking and practices of customer success professionals.
The Modern Customer
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies.
The Customer Success Pro Podcast
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey.
CHURN.FM
Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth.
Gain Grow Retain
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach.
Blog
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Changelog 04.07.25
Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
1 min read
Changelog 04.01.24
Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.
2 min read