Website: One-Month PM - Voice of the Customer Nano Bootcamp
Type: Course (includes Certificate of Completion)
Location: Live lecture & QA with self-paced elements
Price: €360/yr (Membership only, access to all courses)
This intensive one-week online live-streamed bootcamp explores the Voice of the Customer (VoC) methodologies. Participants will learn to gather, analyze, and apply customer feedback to enhance product development and customer satisfaction. This is đź”’members-only - Join the Membership.
Susana de Sousa, Nano Bootcamp Lead
10+ years of experience leading & building teams in companies like Airbnb and Loom. Helped launch & grow Airbnb’s European HQ to 600+ employees. 3rd employee at Loom & first customer facing hire.
Learn what matters about Voice of the Customer
Our Nano Bootcamps have the goal of giving key knowledge so you can put what you learn in practice right away.
What you'll learn:
- Gathering customer feedback
- Analyzing VoC data
- Applying feedback to products
Live Lecture
Join the 2-hour live lecture led by Susana de Sousa about Voice of the Customer. Go deep into the frameworks, tactics and techniques, including live exercises.
Live Q&A Masterclass
Join a 1-hour live Q&A Masterclass with a select expert on Voice of the Customer. Bring your best questions and learn from the best in the field on how they do it.
5-10 Micro Lessons
Go deeper into the topic with our recorded Micro Lessons, answering key questions about Voice of the Customer. At your own pace.
Deep Dives Checklist
Complete the deep dives, a select list of articles, podcasts and videos, curated by Susana de Sousa. Build your learning hub.
Voice of the Customer Challenge
Challenge yourself with the Voice of the Customer Challenge, at your own pace. Put in practice what you learned.
Final Quiz
Earn your Voice of the Customer Certificate by completing the Final Quiz, a series of questions aimed at challenging your new knowledge.