The Customer Success Playbook
Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain.
Data & Insights
A collection of resources related to data and insights in CX.
People-First Jobs
Remote, flexible jobs at companies with a people-first culture.
Customer Experience
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience.
Quick Learn: Storytelling with Metrics
Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.)
The Customer Service Quality Blog
All about customer service quality. Written by cats. Ideas, case studies, and tips for improving the quality of customer service.
Customer Experience Insights by Idiomatic
Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry.
Professional Helpers
Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost.
Support Human Jobs
Support Human Jobs: home of Bad Job Bingo-rated jobs. I read bad jobs so you don't have to.
Data Analysis with Generative AI Workshop Series
Join a small group for a workshop series to learn how to use Generative AI to improve your Data Analysis skills.
Digital Trust & Safety Insider
At The Digital Trust & Safety Insider Podcast, we chat with people on all sides of the fraud fight: hackers, Secret Service agents, risk analysts, and reformed fraudsters-turned-business consultants.
The CX Cast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years.
Customer Experience Insights
Customer Experience Insights from Genesys gives consultants, influencers, partners and customers insights into the latest technical and industry topics.
Doing CX Right
Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast.