With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience.
Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.)
All about customer service quality. Written by cats. Ideas, case studies, and tips for improving the quality of customer service.
Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry.
Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost.
Support Human Jobs: home of Bad Job Bingo-rated jobs. I read bad jobs so you don't have to.
Join a small group for a workshop series to learn how to use Generative AI to improve your Data Analysis skills.
At The Digital Trust & Safety Insider Podcast, we chat with people on all sides of the fraud fight: hackers, Secret Service agents, risk analysts, and reformed fraudsters-turned-business consultants.
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years.
Customer Experience Insights from Genesys gives consultants, influencers, partners and customers insights into the latest technical and industry topics.
Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast.