Website: KCS v6 Practices Certification, Consortium for Service Innovation
Type: Workshop (no certification upon completion)
Location: Varies according to training provider
Price: Varies according to provider
This one-day, Trainer-led workshop provides:
- An introduction to the concepts and core principles.
- A summary of case studies, benefits, and lessons learned from the early adopters
- Is Intelligent Swarming a good fit for your organization? Key enablers and adoption considerations.
Sample Agenda
| Topic | Outcome |
| Welcome & Introductions | Set the context for the workshop, get to know who is in the room |
| Intelligent Swarming Overview | Understanding of Intelligent Swarming principles, process and benefits |
| Break | |
| Is Intelligent Swarming Right for Your Organization? | Identify the key factors that indicate relevance: complexity, severity, new vs known ratio |
| Who Else Is Doing It? Case Studies. | Insight to early adopters’ experience |
| Lunch | |
| Critical Enablers | Understand the key dependencies for success |
| Organizational Assessment | How to assess your organization, where are they are with respect to the critical enablers? |
| Break | |
| Adoption Considerations | Ideas on how and where to get started |
| Adjourn |
Certified Trainers have flexibility on what they include in each course; please check with them on the specifics of their agenda.