Quick Learn: Building a Roadmap
In this self paced course you will learn why and how you should develop a community roadmap. (Estimated learning time is 21 minutes.)
Quick Learn: Mastering Moderation
In this self-paced course you will learn how to curate the culture of moderation you want, and what documentation you need to support it. (Estimated learning time: 22 minutes.)
Social Executive Shorts
The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program.
Community Program Essentials
Community Program Essentials is designed for community professionals looking to grow their community program management skills and focuses on creating the strategic, operational, and technical elements that enable thriving online communities.
Community Fundamentals
Explore the fundamentals of online community management through this eight-session course. Perfect for those new to online community management, or anyone looking to brush up on the foundations of community.
Community 101 | Community Frameworks and Models
This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs.
The Community Roundtable Job Board
Our community management job board is the #1 place to find relevant community management jobs. Find roles in community operations, community strategy, community program management, and more.
Customer Ed Weekly
Join CE Weekly to receive updates on industry news, events, articles, and resources that will help you succeed in your role.
CELab Community
After five years of CELab, we are announcing a new way to "find the others" by creating a community dedicated to elevating the state of customer education.
Skilljar Customer Education & Training Job Board
Whether you’re hiring for a customer education role at your company or seeking a job opportunity for yourself, we’ve compiled a list of open customer training and education jobs from across our network.
Community Inc.
In this newsletter, I share my learnings through deep dives into the product communities that power them. The goal: to demystify community-led growth and help you grow a business with community.
Community Life
Here we talk with community experts about their life journeys, how they came to the community world, and see them as persons, not titles!
ElevateCX
Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships with CX enthusiasts.
Support Driven
The community dedicated to Customer Support as a career.
Write the Docs
Write the Docs is a global community of people who care about documentation.
CustomerX Pros
Your online home for exchanging success strategies with like-minded people, accessing previous and upcoming events, chatting with community partners, and viewing valuable resources that will elevate your game.
Relatable Content by ElevateCX
A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory.
The Supportive Podcast
Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
Epochal Support
Welcome to Epochal Growth, where we celebrate the incredible people shaping the future of customer experience and leadership. Join us as we celebrate innovators approaching communication and connection in a way that is transformational.
Ticket Volume
Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value.
Support Leadership and Other Random Thoughts
Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies.
Customer Experience Insights by Idiomatic
Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry.
The LaunchBrightly Blog
Talking about Screenshots with Customer Support Teams
The Supportive
The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content.
Blog
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Changelog 02.03.26
It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate.
2 min read
Changelog 04.07.25
Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
1 min read
Changelog 04.01.24
Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.
2 min read