CX Virtual Summit
Online event at 10am ET on March 2
Experience
A collection of resources related to customer experience.
Chief Customer Officer Summit New York
March 11 in NYC, NY
A CCO’s view: How Ironclad elevates CX through B2B support
Online event at 12pm ET on March 17
Chief Customer Officer Summit Silicon Valley
April 15 in San Jose, CA
Customer Experience Strategies Summit
May 12-13 in Toronto, ON
Unf*cking Your CX Podcast
Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them.
The Breakdown
This isn’t a blog. It’s the operational engine behind the Experience Performance System—built for CX leaders who are done with dashboards and ready to drive real business outcomes.
Unf*cking Your CX Newsletter
Rebel against the usual CX strategies. Win big with 3 Player Tips, 2 frameworks and 1 question each week.
CX Collective Blog
CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you.
The KODIF Blog
Stay ahead of the curve with insights on AI, automation, and customer experience innovation.
My Favourite CX
Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt.
SunshineCX Blog
CX strategies and support systems that scale with you—bright, bold, and human.
Inside CX
The newsletter written BY customer experience professionals, FOR customer experience professionals.
One CX Podcast
Interviews with B2B SaaS founders and CX leaders sharing real-world tactics to craft better experiences, stronger relationships, and faster growth.
The CX Files
We investigate the world of customer experience with industry leaders who've seen it, done it, and overcome it. Listen to learn (surprising) secrets about advancing the craft of CX.
Voice of the Customer Nano Bootcamp
This intensive one-week online live-streamed bootcamp explores the Voice of the Customer (VoC) methodologies. Participants will learn to gather, analyze, and apply customer feedback to enhance product development and customer satisfaction.
People-First Jobs
Remote, flexible jobs at companies with a people-first culture.
The CX Coach
Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience!
Customer Experience
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience.
ElevateCX
Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships with CX enthusiasts.
CustomerX Pros
Your online home for exchanging success strategies with like-minded people, accessing previous and upcoming events, chatting with community partners, and viewing valuable resources that will elevate your game.
Relatable Content by ElevateCX
A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory.
The Supportive Podcast
Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
Epochal Support
Welcome to Epochal Growth, where we celebrate the incredible people shaping the future of customer experience and leadership. Join us as we celebrate innovators approaching communication and connection in a way that is transformational.
Customer Experience Insights by Idiomatic
Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry.
The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
House of CX
Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile.
Craig Stoss in CX
Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.
Customers, Etc.
This newsletter is about customers. It's about other things, too, but it's mostly about customers.
The Juice with Jess
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience.
Caffeinated CX
Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state!
Support Human Roundup
News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly.
Professional Helpers
Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost.
Support Human Jobs
Support Human Jobs: home of Bad Job Bingo-rated jobs. I read bad jobs so you don't have to.
CXOXO: Building a Support Team Your Customers Will Love
CXOXO: Building a Support Team Your Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up.
Certified Customer Experience Professional (CCXP)
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline.
Digital Transformation, Customer Experience
Our two graduate certificates in digital transformation include immersive short-format sprints in emerging technologies, analytics and the leadership skills leaders need to digitally transform their organizations.
Be Customer Led
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external.
Amazing Business Radio
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts.
Inspiring Women in CX
Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Experience Action
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders!
The CX Tipping Point
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services.
The CX Cast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years.
Repeat Customer
Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much.
CX Decoded By CMSWire
CX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries.
Customer Experience Insights
Customer Experience Insights from Genesys gives consultants, influencers, partners and customers insights into the latest technical and industry topics.
CX Conversations
CX Conversations is a business, marketing, and customer experience podcast packed with stories showcasing how modern businesses are using customer experience to drive revenue and create life-long connections.
CCW Digital
Examining the relationship between your company and your customer.
Customer Experience Leaders Chat
Customer Experience Leaders Chat is a place where we talk to support professionals from all over the world and discuss what’s behind their team's success.
Creating Disney Magic
Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.
The Delighted Customers Podcast
We give you practical tips, proven frameworks, and share ways to help you delight YOUR customers.
The CX Leader Podcast
The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them.
Customer Experience University
This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers.
Press 1 For Nick
Press 1 for Nick focuses on humanizing customer service. The podcast highlights the importance of empathy, communication, and genuine connections, providing insights that are key for businesses striving to make their customer service more relatable and effective.
Radically Personal
Radically Personal isn’t just a buzzword— it’s a customer service movement. It puts the customer at the heart of everything a company does. The result? A stronger connection with your customers, increased loyalty, and even branded tattoos!
Experience This!
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more.
Crack the Customer Code
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences.
Customer Experience Superheroes
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status.
The Customer Service Revolution
Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share.
Customer Service Academy
Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business.
REALLY Know Your Customer
Let Betsy Westhafer and Tony Bodoh be your guides to show you how to close the strategic gap that exists between your company and your customers.
CX Pulse by NICE
Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
Conversations with Zendesk
On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.
Decoding the Customer
Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe.
Retain: The Customer Retention Podcast
Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers.
Human Duct Tape Show
Hosted by Jeanne Bliss, five time Chief Customer Officer. Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.
The CXChronicles
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world.
The Intuitive Customer
Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth.
The Customer Experience Podcast
The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy.
Navigating the Customer Experience
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience.
The Modern Customer
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies.
The Startup Smoothie
Blending together the best customer experience and operations strategies for startups.
Doing CX Right
Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast.
CX Files
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX).
CX Passport
Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experiences, with a dash of travel talk.
Next in Queue
Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe.
CX Stories by ElevateCX
There’s more to customer support than just answering an email really fast, and there are few places for people who take customer support and customer success seriously to find deep, engaging education that they can use to train their teams.