Remote Rocketship
Join a rocketship and work from anywhere. Remote jobs sourced from across the web.
The CX Coach
Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience!
Customer Experience
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience.
Gain Grow Retain Blog
Collection of Customer Success blog topics to help you strengthen your skills.
Gain Grow Retain Community
Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations.
Gain Grow Retain Job Board
Gain Grow Retain is a free, open community and job board for Customer Success leaders in B2B SaaS organizations.
The Community Roundtable Network
The Network is the the world's most trusted private, confidential membership organization for people leading the online community, collaboration, and change management efforts at global organizations.
Quick Learn: Storytelling with Metrics
Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.)
Quick Learn: Picking your Platform
In this self-paced course you will learn about the importance of, and how to, pick the right platform for your community. (Estimate learning time for this course is 19 minutes.)
Quick Learn: Operating Engagement Levers
In this self-paced course you will learn how to leverage different engagement factors for increased and more effective online engagement. (Estimated learning time is 22 minutes.)
Quick Learn: Developing a Playbook
In this self-paced course you will learn why and how you should develop a playbook for an online community program. (Estimated learning time for this course is 20 minutes.)
Quick Learn: Cultivating Community Leadership
In this self-paced course you will learn about the role of community leadership programs within a community, and the different forms they can take. (Estimated learning time is 24 minutes.)
Quick Learn: Community Skills Framework
In this self paced course you will learn about The Community Roundtable’s Community Skills Framework™ to better understand the possible responsibilities of a community manager. (Estimated learning time is 19 minutes.)
Quick Learn: Building a Roadmap
In this self paced course you will learn why and how you should develop a community roadmap. (Estimated learning time is 21 minutes.)
Quick Learn: Mastering Moderation
In this self-paced course you will learn how to curate the culture of moderation you want, and what documentation you need to support it. (Estimated learning time: 22 minutes.)
Social Executive Shorts
The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program.
Community Program Essentials
Community Program Essentials is designed for community professionals looking to grow their community program management skills and focuses on creating the strategic, operational, and technical elements that enable thriving online communities.
Community Fundamentals
Explore the fundamentals of online community management through this eight-session course. Perfect for those new to online community management, or anyone looking to brush up on the foundations of community.
Community 101 | Community Frameworks and Models
This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs.
The Community Roundtable Job Board
Our community management job board is the #1 place to find relevant community management jobs. Find roles in community operations, community strategy, community program management, and more.
Customer Ed Weekly
Join CE Weekly to receive updates on industry news, events, articles, and resources that will help you succeed in your role.
CELab Community
After five years of CELab, we are announcing a new way to "find the others" by creating a community dedicated to elevating the state of customer education.
Skilljar Customer Education & Training Job Board
Whether you’re hiring for a customer education role at your company or seeking a job opportunity for yourself, we’ve compiled a list of open customer training and education jobs from across our network.
Community Inc.
In this newsletter, I share my learnings through deep dives into the product communities that power them. The goal: to demystify community-led growth and help you grow a business with community.
Blog
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Changelog 02.03.26
It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate.
2 min read
Changelog 04.07.25
Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
1 min read
Changelog 04.01.24
Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.
2 min read