Support Human Roundup
News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly.
Everything in Moderation*
Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future.
Funded and Hiring
A biweekly newsletter of funded startups and the jobs they're hiring for.
Professional Helpers
Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost.
Support Human Jobs
Support Human Jobs: home of Bad Job Bingo-rated jobs. I read bad jobs so you don't have to.
Otta
Only relevant roles. At the most exciting startups. Discover your top recommendations now.
Support Driven Jobs Board
Support Driven Jobs Board: Searching for your next Customer Support role? Whether you are just starting your career in Customer Support or looking to take the next step in your career, we're here for you.
We Work Remotely
The largest remote work community in the world. With over 6M visitors, WWR is the #1 destination to find and list incredible remote jobs.
Write the Docs Job Board
Jobs for people who care about documentation.
CXOXO: Building a Support Team Your Customers Will Love
CXOXO: Building a Support Team Your Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up.
The Trust & Safety Academy
Tailored as a guiding compass, this immersive course caters to both seasoned Trust & Safety professionals and those just stepping into the industry, promising unparalleled expertise.
The Community-Led Event Program Playbook
This course is for community teams and professionals who are building a distributed events program into their community strategy.
The Community MBA
The crash course in creating a community strategy with measurable business outcomes.
CMX Weekly
We review the top community industry news, trends, jobs and resources every week, so you’re always in the know.
CMX Hub
CMX is the world's most passionate network of community professionals. Get the best tools, resources and ideas in your inbox every week.
The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand
In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual.
Managing in a Digital Economy
KCS is often a bigger change for managers than it is for knowledge workers. This self-paced, online course talks about what’s different when we are leading in a knowledge-centered environment.
Intelligent Swarming Insights
This one-day, Trainer-led workshop provides an introduction to the concepts and core principles of Intelligent Swarming.
Intelligent Swarming Fundamentals
This online, self-paced course is designed to create an understanding of what Intelligent Swarming is and why it is beneficial to stakeholders.
Digital Transformation Fundamentals
The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?
KCS® v6 Practices
KCS v6 Practices is an advanced certification to demonstrate thorough, deep, and broad understanding of Knowledge-Centered Support.
KCS® v6 Fundamentals
This interactive, self-paced training introduces the basics and benefits of Knowledge-Centered Support.
ITIL® 4 Master Designation
The ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. ITIL 4 Master recognises that you have gained the universal and diverse knowledge developed during your ITIL training and certification journey and have mastered the full suite of the ITIL competencies.
ITIL® 4 Strategic Leader Certifications
ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.
Blog
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Changelog 02.03.26
It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate.
2 min read
Changelog 04.07.25
Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
1 min read
Changelog 04.01.24
Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.
2 min read