CMX Weekly
We review the top community industry news, trends, jobs and resources every week, so you’re always in the know.
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The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand
In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual.
Managing in a Digital Economy
KCS is often a bigger change for managers than it is for knowledge workers. This self-paced, online course talks about what’s different when we are leading in a knowledge-centered environment.
Intelligent Swarming Insights
This one-day, Trainer-led workshop provides an introduction to the concepts and core principles of Intelligent Swarming.
Intelligent Swarming Fundamentals
This online, self-paced course is designed to create an understanding of what Intelligent Swarming is and why it is beneficial to stakeholders.
Digital Transformation Fundamentals
The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?
KCS® v6 Practices
KCS v6 Practices is an advanced certification to demonstrate thorough, deep, and broad understanding of Knowledge-Centered Support.
KCS® v6 Fundamentals
This interactive, self-paced training introduces the basics and benefits of Knowledge-Centered Support.
ITIL® 4 Master Designation
The ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. ITIL 4 Master recognises that you have gained the universal and diverse knowledge developed during your ITIL training and certification journey and have mastered the full suite of the ITIL competencies.
ITIL® 4 Strategic Leader Certifications
ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.
ITIL® 4 Practice Manager Certifications
Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.
ITIL® 4 Managing Professional Certifications
The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
ITIL® 4 Foundation - IT Service Management Certification
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture.
Certified Customer Experience Professional (CCXP)
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline.
Digital Transformation, Customer Experience
Our two graduate certificates in digital transformation include immersive short-format sprints in emerging technologies, analytics and the leadership skills leaders need to digitally transform their organizations.
Data Analysis with Generative AI Workshop Series
Join a small group for a workshop series to learn how to use Generative AI to improve your Data Analysis skills.
Generative AI Basics Workshop Series
Join a small group for a beginner's workshop series covering the basics needed to understand and leverage Generative AI.
The Content Strategy Experts
The content strategy experts at Scriptorium discuss how to manage, structure, organize, and distribute content.
The Cherryleaf Podcast
The Cherryleaf Podcast is a podcast on becoming a better technical and business communicator.
The Content Strategy Podcast
A podcast for people who care about content. Join host Kristina Halvorson and guests for a show dedicated to the practice (and occasional art form) of content strategy.
Writers of Silicon Valley
The future is words. More businesses are investing in high quality UX writers and content strategists. Apple, Uber, Shopify, Spotify, Amazon...the list goes on. "UX Writer" is now one of the hottest jobs in tech - and around the world, too.
I'd Rather Be Writing
Topics and issues for technical writers. Improve your technical communication role. Empower users with better documentation.
Let's Talk Docs
On this podcast, we’ll be sharing with you a new concept around documentation and sustainability. We’re going to talk about how you can leverage documentation, how you can leverage content to bring more people, more attention, and more funding to your products.
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Changelog 04.07.25
Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
1 min read
Changelog 04.01.24
Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.
2 min read