Knowledgebase Ninjas
Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
API The Docs Podcast
Our guests talk about their insights and experience as documentarians. We bring advice from behind open and closed developer portals, ideas on what new learnings you can aim for, and recent experiments from the field of API documentation.
The Calling
The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world.
First Contact: Stories of the Call Center
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry.
CallTalk™ Radio
CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral.
The Contact Center Coach
Hosted by contact center veteran, Michael J. Tamer, this podcast covers topics such as building a positive culture, engaging your team, developing strong leadership skills, onboarding and training new hires, and improving your own self-help practices.
Quality Perks - Call Center & Coffee Chats
Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions.
Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center.
Customer Service Culture
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service.
Be Customer Led
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external.
Awful Service Podcast
Awful Service is a Comedy Podcast that takes a look beyond the Bar Top. If you know someone in Customer Service, you know they have good stories.
Amazing Business Radio
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts.
Build Your Digital Community
The Build Your Digital Community podcast is focused on helping entrepreneurs and small businesses grow their communities, increase their impact and bring in their ideal client using their digital community.
The Not-Boring Tech Writer
In each episode of this podcast we talk to the humans behind the docs, sharing stories, experience and expertise to inspire, entertain, and give you knowledge and skills you can use in your life as a Not-Boring Tech Writer.
WORD UP!
The show is for founders and early-stage startups to help them understand the role that technical writing plays in their company's success. We explore the nerdy nature and culture of technical writers and how to find, build, and grow your technical writing team.
The Manuscript
In The Manuscript, we're passionate about writing and technology. Every couple of weeks we talk to people making a difference in Technical Writing, Instructional Design, UX Writing, Content Strategy and anywhere else there’s someone thinking about content in digital products and the tech industry.
The ISTC Podcast
The Institute of Scientific and Technical Communicators (ISTC) produces a monthly podcast with interviews and news from the UK and around the world.
10-Minute Tech Comm
10-minute interviews with technical communication practitioners, scholars, and innovators. Hosted by Dr. Ryan Weber at the University of Alabama in Huntsville.
Inside Tech Comm with Zohra Mutabanna
Inside Tech Comm is a show for anyone interested in learning more about technical communication. It will also be of interest to those who are new to the field or career-switchers exploring creative ways to expand their horizon.
Writers in Tech
A podcast where content strategist, UX writers, and content designers share their well-kept industry secrets. This show is brought you by the UX Writing Hub.
Support Night School
The purpose of Support Night School podcast was to introduce people to the world of customer support in the tech industry. Our goal was to reach people who have translatable skills (or those who are willing to work to gain those skills) in order to secure stable and fulfilling tech support work.
An Incomplete History of Online Communities
Welcome to "An Incomplete History of Online Communities" the podcast series that delves into the fascinating history of online communities. We explore the evolution of virtual spaces where people connect, share, and create.
Keep Connected
Keep Connected is a podcast about the power of community hosted by me, David Siegel, CEO of Meetup.
Membership Geeks
Join Mike Morrison - one half of the Membership Geeks - for advice, tips and insight on planning, running and growing a successful membership website plus interviews with existing membership owners and industry experts.
Blog
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Changelog 04.07.25
Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
1 min read
Changelog 04.01.24
Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.
2 min read