The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
Yetto Blog
Writing about building Yetto and the craft of Support.
The Owlery
The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture.
House of CX
Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile.
Craig Stoss in CX
Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.
The Customer Support Chronicles
In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights.
Customers, Etc.
This newsletter is about customers. It's about other things, too, but it's mostly about customers.
BPO Bullhorn
Curated BPO Content, Without The Bull.
The Juice with Jess
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience.
Caffeinated CX
Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state!
Professional Helpers
Professional Helpers is a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in customer experience and success, trust & safety, community management, and other things that fit under user operations!
Support Human Roundup
News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly.
Everything in Moderation*
Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future.
Funded and Hiring
A biweekly newsletter of funded startups and the jobs they're hiring for.
Professional Helpers
Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost.
Support Human Jobs
Support Human Jobs: home of Bad Job Bingo-rated jobs. I read bad jobs so you don't have to.
Otta
Only relevant roles. At the most exciting startups. Discover your top recommendations now.
Support Driven Jobs Board
Support Driven Jobs Board: Searching for your next Customer Support role? Whether you are just starting your career in Customer Support or looking to take the next step in your career, we're here for you.
We Work Remotely
The largest remote work community in the world. With over 6M visitors, WWR is the #1 destination to find and list incredible remote jobs.
Write the Docs Job Board
Jobs for people who care about documentation.
CXOXO: Building a Support Team Your Customers Will Love
CXOXO: Building a Support Team Your Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up.
The Trust & Safety Academy
Tailored as a guiding compass, this immersive course caters to both seasoned Trust & Safety professionals and those just stepping into the industry, promising unparalleled expertise.
The Community-Led Event Program Playbook
This course is for community teams and professionals who are building a distributed events program into their community strategy.
The Community MBA
The crash course in creating a community strategy with measurable business outcomes.
Blog
View all
Changelog 04.07.25
Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
1 min read
Changelog 04.01.24
Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.
2 min read