Oh, hi! It's been over a year since I last sent the changelog. Oops.
In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
Today's issue brings you 51 new resources in blogs, communities, job boards, learning, newsletters, and podcasts.
All of these were added last year, and I'm gearing up to start updating the site again. If you create or manage a resource that falls into any of the categories on the site, please send them to me so I can make sure Support Human Resources is a robust tool for CX folks.
If you're not sure what qualifies, here are my FAQs (but chances are it will).
Blogs (13)
- Customers, Etc.
- The Customer Support Chronicles
- Craig Stoss in CX
- House of CX
- The Owlery
- Yetto Blog
- The Help Scout Blog
- The LaunchBrightly Blog
- Customer Experience Insights by Idiomatic
- Support Leadership and Other Random Thoughts
- The Customer Service Quality Blog
- Gain Grow Retain Blog
- The Customer Success Project Blog
Communities (4)
Job Boards (6)
- Skilljar Customer Education & Training Job Board
- The Community Roundtable Job Board
- Gain Grow Retain Job Board
- Remote Rocketship
- People-First Jobs
- Remotive
Learning (16)
- Voice of the Customer Bootcamp
- Community 101 | Community Frameworks and Models
- Community Fundamentals
- Community Program Essentials
- Social Executive Shorts
- Quick Learn: Mastering Moderation
- Quick Learn: Building a Roadmap
- Quick Learn: Community Skills Framework
- Quick Learn: Cultivating Community Leadership
- Quick Learn: Developing a Playbook
- Quick Learn: Operating Engagement Levers
- Quick Learn: Picking your Platform
- Quick Learn: Storytelling with Metrics
- Customer Experience
- Customer Success 101: The Fundamentals Of Customer Success From Start To Finish
- Secure a job in customer success with confidence